Shared Inbox
Every customer text and call lands in one shared inbox, so any team member can respond with full context — no missed messages from a personal cell phone.
Why teams choose this
One number for the business
Customer texts go to a shared business number instead of a technician's personal phone.
Full conversation history
See the entire message thread with a customer, tied to their record.
Assign conversations
Route a conversation to the right team member so nothing gets missed.
Auto-compose from voice commands
The AI assistant can open a pre-filled reply to a customer by voice.
How it works in practice
- A customer texts a question and any available office staff member can respond with full context.
- A dispatcher reassigns an unanswered conversation to a teammate before it's missed.
Frequently asked questions
Yes, customer SMS conversations are handled through a shared business number and inbox, not personal phones.
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